We are looking to build life-long relationships with our customers.
Please let us know what we can do to improve our service to you.
Our sizing is true to its range, and pieces are designed with room to grow. If you are unsure of what size to get, send us an email, we are always happy to help. Email us at email@example.com
All our fabrics are 100% natural fibers, either cotton or linen.
To care for your cotton garments, we recommend to machine wash cold, line dry.
To care for your linen garments, we recommend to either machine wash cold and tumble dry low to soften the fibers, or line dry. All of our linen garments are pre-washed and preshrunk.
Returns & Exchanges
You may return or exchange unworn and unwashed items for store credit within 15 days from date of delivery. Please contact us at firstname.lastname@example.org if you are not satisfied with your purchase and we will help you find a replacement. Send your order, along with its original packing slip, to the address on the packing slip.
Return shipping is the responsibility of the buyer. Please keep the tracking number and any other shipping information in the unlikely event we do not receive your return shipment.
All sale items are final sale.
Payment & Shipping
We accept Visa, MasterCard, American Express and Discover. If you would like to get in touch about a different billing method, please feel free to contact us. Payments are processed via PayPal.
We are not required to collect sales tax on orders outside the state of Minnesota.
Artefact & Co. currently ships orders via USPS from our location in Detroit Lakes, MN. All domestic orders are shipped via USPS Priority Mail. Shipping is $8 within the US. Bows and small paper goods have the option to ship USPS First Class Mail for $3.50. Domestic Orders over $100 ship free.
All international orders are shipped via USPS First Class International Mail. Shipping outside of US is $20. Orders over $250 receive free shipping. Please note, the international shipping service we use does not provide reliable tracking information. Although extremely rare, it may take up to 4 weeks to receive your package. We cannot predict or control the length of time packages are in customs.
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
a. Check with your neighbors or front office (if applicable) to see if the package was left there
b. Reach out to your local post office
c. Contact our team at email@example.com and include your order number.
We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package.
Please note, Artefact & Co. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Terms & Conditions
Please contact us if you wish to use our content or make reference to Artefact & Co. publicly. Along with seeking our permission, we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://artefactandco.comm/ if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time. We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.
Copyright & Trademarks
Artefact & Co. and artefactandco.com are properties of Erica Marquis. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Erica Marquis. All third party names, trademarks and copyrights are properties of their respective owners.
Social Media / Community
We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda. We hope this will promote an atmosphere where our friends, customers, and fans can engage in productive and positive conversation.
Privacy & Security
We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter, some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.
The information you provide us may be used in any of the following ways:
01. Personalize your experience
02. Improve our website
03. Process an order
04. Provide you with order status
05. Send Artefact & Co. promotional messages.
You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each message.
The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.
All data submitted is transmitted via Secure Socket Layer (SSL). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.
Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.
At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and / or activities of these third parties, though we welcome any feedback about them.
In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.