Help

We are looking to build life-long relationships with our customers.
Please let us know what we can do to improve our service to you.

Returns & Exchanges


Make Sure Your Order Qualifies

Orders may be returned if:
01. The order is new, unused/unworn, and unopened
02. The order is returned within 15 days of receipt
03. The order was not purchased on final sale

Personalized, made to order, fabric, and other custom products are subject to a different return policy. Please contact us if you are unsure whether your order qualifies for a refund.

Return Your Order & Packing Slip

Send your order, along with its original packing slip, to the address on the packing slip. Please feel free to contact info@artefactandco.com with any questions you may have.

If you are looking to make an exchange for an item of equal or lesser value, please note which item(s) you would like to receive on your original packing slip. Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

Refund / Credit

Once a qualified refund is received, we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.

Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please contact us.

Payment & Shipping


Payment Methods

We accept Visa, MasterCard, American Express and Discover. If you would like to get in touch about a different billing method, please feel free to contact us. Payments are processed via PayPal.

Sales Tax

We are not required to collect sales tax on orders outside the state of Minnesota.

Domestic Shipping

Artefact & Co. currently ships orders via USPS Priority Mail or UPS from our location in Detroit Lakes, MN.

International Shipping

All international orders are shipped via USPS First Class International Mail. Please note, the international shipping service we use does not provide reliable tracking information. Although extremely rare, it may take up to 4 weeks to receive your package. We cannot predict or control the length of time packages are in customs.

Lost Packages

If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
a. Check with your neighbors or front office (if applicable) to see if the package was left there
b. Reach out to your local post office
c. Contact our team at info@artefactandco.com and include your order number.

We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package.

Please note, Artefact & Co. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

Terms & Conditions


Content Usage

Please contact us if you wish to use our content or make reference to Artefact & Co. publicly. Along with seeking our permission, we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://artefactandco.com/ if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time. We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

Copyright & Trademarks

Artefact & Co. and artefactandco.com are properties of Erica Marquis. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Erica Marquis. All third party names, trademarks and copyrights are properties of their respective owners.

Social Media / Community

We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda. We hope this will promote an atmosphere where our friends, customers, and fans can engage in productive and positive conversation.

Privacy & Security


Information Gathering

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter, some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

Information Usage

The information you provide us may be used in any of the following ways:
01. Personalize your experience
02. Improve our website
03. Process an order
04. Provide you with order status
05. Send Artefact & Co. promotional messages.

You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each message.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

Information Protection

All data submitted is transmitted via Secure Socket Layer (SSL). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

Fraud Prevention

Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.

Cookies

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience. Learn more about cookies.

Third Parties

At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and / or activities of these third parties, though we welcome any feedback about them.

Coppa Compliance

In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.

Privacy Policy

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site, you consent to our Customer Service policies. We reserve the right to change these policies at anytime. Please contact us if you have any questions about the above information.